Dec 5, 2025 | Business Operations, Customer Experience, Customer Service, Reputation
The holidays bring the kind of traffic most local businesses wish they could bottle up and save for the slower months. People are out, they’re searching, they’re spending, and they’re making decisions faster than usual. On paper, December should be your easiest month...
Oct 26, 2025 | Community, Customer Service, Mobile Wallets
Why Old Loyalty Models Are Losing Steam For years, the “buy 10, get one free” punch card was a staple for coffee shops, fitness studios, and local retailers. Later came branded apps that promised digital convenience but often ended up cluttering phones and going...
Feb 12, 2025 | Automation, Customer Service, Email Marketing
Using Smart Tools to Save Time, Attract Customers, and Boost Your Bottom Line Artificial intelligence (AI) might sound like something reserved for tech giants and Silicon Valley start-ups, but here’s the truth: it’s a game-changer for local businesses. If you’ve ever...
Jul 12, 2024 | Customer Service, Reputation
In an ideal world, the tremendous amount of time, money, and energy you spend in building a great business, educating your audience about it, attracting them to your company, and finally turning them into paying customers would be rewarded by a long, profitable...
Mar 26, 2024 | Customer Service, Reputation, Reviews
Your online reputation is a valuable asset that can significantly impact your business’s success in today’s hyper-connected digital world. However, any unexpected missteps can jeopardize your reputation and undermine the trust and credibility you’ve worked...
Jan 12, 2024 | Customer Service, Reviews
When it comes to high-ticket sales like furniture, jewellery, landscaping, recreational vehicles, pools & spas, ensuring customer satisfaction is crucial for local businesses. A purchase made in haste can lead to buyer’s remorse, which is detrimental to both...
