by timg@adodo.co.uk | Jul 12, 2024 | Customer Service, Reputation
In an ideal world, the tremendous amount of time, money, and energy you spend in building a great business, educating your audience about it, attracting them to your company, and finally turning them into paying customers would be rewarded by a long, profitable...
by timg@adodo.co.uk | Mar 26, 2024 | Customer Service, Reputation, Reviews
Your online reputation is a valuable asset that can significantly impact your business’s success in today’s hyper-connected digital world. However, any unexpected missteps can jeopardize your reputation and undermine the trust and credibility you’ve worked...
by timg@adodo.co.uk | Jan 12, 2024 | Customer Service, Reviews
When it comes to high-ticket sales like furniture, jewellery, landscaping, recreational vehicles, pools & spas, ensuring customer satisfaction is crucial for local businesses. A purchase made in haste can lead to buyer’s remorse, which is detrimental to both...
by timg@adodo.co.uk | Dec 1, 2023 | Chatbots, Customer Service, SEO, Website
As we roll into 2024, the online world is buzzing with changes, and it’s a wild ride for businesses trying to keep up. Nowadays, your website is a whole lot more than just an online brochure – it’s the frontline for chatting with your customers, a spotlight for your...
by timg@adodo.co.uk | Oct 26, 2023 | Chatbots, Customer Service
Chatbots aren’t just for big companies with advanced technology anymore. Today, they offer a wealth of opportunities for small and local businesses, helping them to improve, innovate, and expand. These digital assistants can enhance customer service, streamline...
by timg@adodo.co.uk | Oct 5, 2023 | Conversational Marketing, Customer Service
Every business grapples with the challenge of losing customers. The true measure of success, however, is not just attracting customers, but also winning back the ones you lost and securing their loyalty. Recognizing the value of each customer is essential. Given that...
